Return Policy

At Unique By Nature, your satisfaction is our #1 priority.  If you are not happy with your purchase we will gladly provide you with a refund under the following conditions:

All returns must be pre-authorized by emailing us at Support@UniqueByNature.com

Please provide:

  1. Your original order number
  2. Your name (or name whom order was placed under)

Once authorized, you will be given a return authorization number which you will need to submit with your returned item.

PLEASE NOTE: Any item returned without an Authorization Number will be refused and returned to sender.

Item must be returned within 15 days of the original delivered date

Returns must be in original condition with original packaging. At our discretion, any item returned that is not in its original packaging and in as-new condition may be subject to additional charges up to 50% of the value of the item.

 

If the return is not the result of an error by UBN, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s).

Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, to ensuring that all items arrive at the returns center in their original condition.

 

Damage-On-Arrival Returns:

We strive to ensure your package arrives to you safe and intact. Instances arise where you may receive a product that has been damaged during shipping. In such cases we will make every effort to issue a replacement as quickly as possible, at no cost to you. In order to satisfy our insurer, damaged goods must be reported within 24 hours of delivery. If damage does occur, please review our policies below for receiving and returning damaged items:

 

Small Damage to Package

If you receive a package with damage to the outside of the packaging, please photograph TOP & BOTTOM of sealed package. If no mention is made of external damage, we cannot be responsible for any product damage and will not accept a return or issue a refund.

 

Excessive Damage to Package and Contents

If a package appears significantly damaged, you may refuse delivery of the item. It will then be returned to the place of origin. Please notify us immediately if this occurs and we will make arrangements for a replacement to be sent to you as soon as possible. 

Arrangements will be made for replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.

Depending on circumstances, instruction will be sent to you on how or if to return a damaged product for replacement

Refunds will not be issued on damaged goods. A replacement will always be sent in a timely manner.

Unique By Nature reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused.

 

No Refunds or Exchanges on:

  • ClearanceArtwork, & any items marked "final sale"
  • Used items